Last updated: May 24, 2025
Return & Exchange Policy – Kyrostee
I want to tell you honestly how our return policy works, my goal is to help you understand when you can return something, why some returns aren’t possible, and how we’ll make things right when issues happen.
Return Window — 60 Days (When We Handle Returns or Send Replacements)
If we mess up—say, we send the wrong size, print the wrong design, or your shirt arrives damaged—that’s on us. You shouldn’t have to live with an item you didn’t ask for or that can’t be worn. So let us know within 60 days after it arrives and send a couple of photos so we can see what went wrong. That gives us enough time to verify and still have replacement stock if needed. Once confirmed, you can decide whether to have a full refund or a fresh replacement—we’ll cover any return shipping if it’s needed. No complicated steps, no fee at all.
When We Can’t Accept Your Return
There are some situations we’re not able to help with—not because we don’t want to, but because we can’t recover or reuse products in those cases. For example:
You ordered the wrong size or design by mistake at checkout.
You changed your mind after the order shipped.
The custom text or artwork had a typo or error that came from your submission.
You reached out more than 60 days after delivery.
In these cases, the item was already printed and packed just for you. We can read your message, but cannot guarantee a refund or replacement.
If We Decide to Make an Exception
Sometimes, people ask nicely and it makes sense—like exchanging a size even though it was selected correctly. When we approve those rare cases, we charge a 40% restocking fee. That covers handling and the fact that the item isn’t putting back into stock. Once deducted, the rest goes back to your original payment.
How to Start Your Return
If it sounds like your situation qualifies, here’s the simple process to follow:
Email us at [email protected] within 60 calendar days of delivery.
Share your order number, a few photos, and a short description of what’s wrong.
Wait for us to reply before doing anything else.
If you get the go-ahead, return the item (if needed).
We’ll send your refund or replacement within 5 business days after receiving the item or confirming your case.
Items That Are Final Sale (No Returns Ever)
Some items just can’t go back:
Anything marked Final Sale during checkout—these are clearance items not intended for returns.
Items damaged due to washing mistakes, heat or misuse.
Items requested for return after the 60-day window.
Cancellations Within 24 Hours
We get it — minds change. You can cancel your order within 24 hours of placing it, as long as it hasn’t shipped. Just email us at [email protected] and we’ll take care of it.
After Approval—What Happens Next
Once we’ve approved and processed your return or replacement:
Refunds go to the same payment method used originally.
We usually complete our part within 5 business days.
Your bank may need extra time to reflect the money—typically a few more days.
We’ll send you a notification when the refund is issued or your replacement ships.
Questions? Just Ask.
If you’re unsure where your case fits, shoot us an email. We don’t judge—you’ll get a real answer from a real person, quickly.
Email: [email protected]
Phone: +1 (620) 282-3295
Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST
We respond during business hours—most replies come within a working day.